Arzum Okka Minio Automatic Turkish/Greek Coffee Machine- USA 120V UL

I liked how cute Okka looks in red variety. Our first couple coffee cups were really great. This type of Turkish coffee machine is a great idea…. but it stop working properly ( shut down early, before water gets boiling temperature) and drinking raw coffee is not fun at all. Had to return it to avoid headache in the future. I ordered another Okka, assuming the 1st one was damaged. The same story happened on the literary 3rd cup again. I tried contact producer to get help how to fix this problem. By now they keep silence regarding the problem, but use my info to sent me their advertisement.. I had to return the 2nd one as well and may be would give a chance to some other brand I didn’t mentioned in what condition the coffee machine arrived. Now coffeemakers.us.com sent me letter informing that I returned items in not accurate condition. You can see in pictures that box and enclosures where in “original” condition. How can I return any item in unused condition, if it was received in ‘not like new condition”???